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Volume 2 (2004)
Volume 1 (2003)
Proposing the Combinational Model of Service Quality and Analytic Network for Ranking Service Provider Enterprises: Case Study of Insurance Enterprises of Central Insurance

A. Jafar Nejad; H. Rahimi

Volume 2, Issue 5 , June 2004, , Pages 1-26

Abstract
  This research introduces an integrated method for ranking different service providing institutions based on their service quality level. In this way the suitable criteria for assessing the service quality have been identified. In order to recognize the differences and gap analysis several hypotheses ...  Read More